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Privacy Policy

River House Trust is committed to protecting your privacy. This Privacy Statement sets out how we use and protect any personal data that you provide to us, or that we collect from you.

Privacy Statement

For the purpose of the Data Protection Act 1998 our data controller is River House Trust.

Why does River House Trust need to collect and store personal data?

River House Trust undertakes a number of activities including:

  • Provision of health and social care services
  • Training
  • Marketing, fundraising and membership services
  • Monitoring, evaluation and audit of service provision
  • Staff and volunteer recruitment

In order for us to undertake the above we need to collect personal data from you for either correspondence purposes or detailed service provision, depending on the service you are accessing.

Our aim is not to be intrusive and we undertake not to ask irrelevant or unnecessary questions.

We may pass your personal data on to other service providers who are contracted to us in the course of dealing with you or information may be collected by other service providers on our behalf. Our contractors are obliged to keep your details securely and use them only to fulfil the service they provide for you on our behalf. If you would like further information on this please do not hesitate to ask.

If we wish to pass any sensitive personal data on to any other third parties we will only do so where there is a service need to do so and once we have obtained your consent, unless we are legally required to do so: for example, to comply with the law or a court order or where there is a clear safety risk to you or to someone else. If this is the case we will always try to inform you.

How we use your information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you but we may also use this information to help us to improve our services to you. We will use this information to enable us to offer you appropriate services, to keep you informed of River House Trust news and developments and to seek feedback to monitor and evaluate our services. We will not otherwise disclose personal information without your consent unless legally required to do so, for example to comply with the law, or a court order or where there is a clear safety risk to you or to someone else.

We will not sell individual information. Your details are never given out except where there is a service need to do so. Where this is the case you will have agreed to this as part of the service being offered (eg welfare, housing etc). You have the right to prevent this but it may affect the services that we are able to offer you.

We may also use this information to produce anonymous reports to our funders and stakeholders

Third party links
River House Trust websites contain links to third party websites. These websites should have their own privacy policies and we do not accept any responsibility or liability for their policies.

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Notice.

The information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure as part of our information security management system.

Everyone who has access to personal data is bound by a confidentiality agreement. Your personal information is accessed only by those who are authorised to access it while carrying out their duties.

How long do we keep your information?
We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. Once you no longer need our services we have to keep records for a certain amount of time depending on the type of data that we hold. After this time we will securely destroy it.

Access to information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details on information that we hold about you please contact us via the address below with as much detail as possible. We have to respond with 40 days of receiving all the relevant information needed to deal with your request. We reserve the right to charge £10 per request but may waive this fee in exceptional circumstances or for basic requests.

How to contact us
If you would like to know more about the information we collect about you and how we use it; make a request to access the information we hold about you or make a complaint about the way we have handled your information please contact us at:

Data Controller
River House Trust,
Furnivall Gardens,
W6 9DJ

Phone: 0208 7535190

Information Commissioner
If you are not happy with the way that we have handled your request or to find out more about your rights around the use of your personal information you can also contact the Information Commissioner:

Tel: 0303 123 1113